While lunching at the revamped 'table-service now' Kenny Rogers Roast, our darling dropped her spoon and promptly stood up on her seat and said, "Excuse me, we need a spoon."

No response from the barely post-teens milling about the cashier counter. Service it seemed extended only taking our order, giving you your order and then giving you a bill. Very transactional!

Then she piped up, "Excuse me, we need a spoon."

"EXCUSE ME, WE NEED A SPOON.."

And then they heard and brought us a replacement. Only Mr & Mrs S were beaming.